Terms & Conditions
All pricing is in AUSTRALIAN DOLLARS and includes GST. We reserve the right to change prices without notice.
There are 3 options:
- Secure on-line payment
- Direct Deposit
- Phone – Please call us on 0411 141079 and we can process your order over the phone
BANK DETAILS for DIRECT DEPOSIT
Bank: Commonwealth Bank
Account name: Penelope Lane
BSB: 062 201
Account number: 10146857
Please use your full name or order number in the payment description
You can shop on the website 24/7. If you have any questions please call us on 0411141079 during business hours or send us an email on firstname.lastname@example.org and we will get back to you as soon as possible.
If at any time an item you have ordered is out of stock and not reflected on the website we will contact you immediately with alternatives ie change of colour, full refund or back order.
EXCHANGES & REFUNDS
We want you to be happy with your purchase, so if you would like a refund or an exchange you can return the item to us, at your expense, within a two-week period from the date of purchase. The item must be unused and in original condition.
Please call 0411141079 or send us an email email@example.com so we can assist you.
In the case of a return, you will be required to return the item, at your cost. If the goods are received and are unused and in original condition a full refund will be given excluding the original postage cost.
In the case of an exchange, you will be required to return the item, at your cost and if the goods are received and are unused and in original condition we will exchange the item. Postage costs will be calculated at the time of the exchange.
In the rare case that you receive faulty goods, please email or call as soon as possible. We will help you resolve the problem and work out the best solution.
Please refer to the shipping information on the website.
When purchasing from Penelope Lane your financial details are passed through a secure server. If you have any questions regarding our security policy, please contact us.